woman turned ape

i helped my sister at the pharmacy last week. basically cleaning up the documentation and setting up the accounts. i think she's a bit overwhelmed.

anyway.. i was engrossed in my bank statement at the back of the shop when i heard a commotion at the front. and i heard my sister's frustrated voice. so i ran to the front thinking someone was harrassing her. i was right. there stood this monstrous woman with the most nasty disposition i have sene in a while. when i asked her nicely what was the matter, she started screaming and ranting that our pharmacy is bodoh and other obcenities just because we wouldn't give her her money back for something she bought, but changed her mind about. she asked her son to buy a box of panadol. afte the shop assistant verified repeatedly that a box was what he wanted, and not a strip, she sold it to him. a few minutes after that, this excuse for womanhood stormed into the pharmacy asking for a refund as she just wanted s strip. she wanted to return the rest of the box, which she had already opened. so my sister informed her nicely (and i can vouch for that because she always talks nicely to her customers) that we only refund or exchange goods if they are defected or expired.

but nOOooOOOOo...she claims that we are stupid because ALL shops in malaysia entertain returns and refunds if you change your mind. Ohhh i seee.. i guess i've been living in a different malaysia to her. you'll be lucky if you can return a shirt with a hole which you have to prove was there when you bought it! so i actually asked her to walk over to watsons opposite, buy a box of panadol, change her mind and proceed to return it with a full refund. since she claimed that all shops here entertained such requests. but of course she didn't take up my challenge. someone with a pea brain knows it will never happen. duh. this is malaysia...where customers rule supreme. we are merely following the trend. cos we basically don't trust customers here. (hey, most of the ppl who go overseas to study, buy a gorgeous gown for the ball, then return it the next day after wearing it..are malaysians) do you trust them now? admit it. we are bad.

this creature (sorry i can't bring myself to call her a woman/lady/person) had to start being really vulgar, shouting and screaming obscenities with every breath. she even thumped the cashier table repeatedly while threatening us and screaming. i do doubt whether she can carry on a normal conversation. i managed to keep my temper in check (no small feat) and asked her to calm down and not shout so much and to please not use vulgarities. but obviously some ppl are born rude and uncivilised so what can i do. i told her i would call security and she got really mad cos she didnt steal anything, why should i call security. duh.. because you are offending my sensibilities and i find your mere presence irritating my soul. what a waste of space. yes i can be quite mean when you finally make me snap. she's lucky i didn't call the police! so we had to call our friendly neighborhood restaurant owner next door for backup in case she turned violent. well, because she actually threatened to get ppl to beat us up once we closed shop.

sigh... some ppl. really spoilt our night ok. and it was the eve of a public holiday. my sister burst into tears after that interesting specimen finally gave up, and i was quite shaken as well cos i have never been the recipient of such outright hatred and racism (yes, she asked us anak bohsia to go back to china where we came from and many worse connotations) and yes, violence as well. i had to ask Ad to pray for my sister and me cos i just felt so disturbed. you don't want to be racist, but sometimes, when a certain race always behaves a certain way ie. with abuse and violence, what does it say about their kind in general? sheesh.

i would have actually asked my sister to give her a refund if she had been polite and civil. but i guess you can't blame someone who can't learn any better. it's like forcing an ape to speak on civil rights at an international forum. simply impossible. actually, i think teaching that ape manners is easier. and just on principle (and ok i admit just to vent my anger and show her she can't boss us around) we purposely stood our ground and refused point blank to give her a refund.

what an infuriating incident. hhmmpphh.